Privacy Policy

Effective Date: 1st January 2024

BLACKLYF (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have when using our website, mobile applications, wearables, and related services.

1. Information We Collect

We may collect the following types of information:

(a) Personal Information

• Name, email address, phone number, billing/shipping address (when making purchases on our website).
• Account information if you create a BLACKLYF account.

(b) Payment Information

• Payment card or mobile money details are processed securely by third-party payment providers. We do not store your complete payment details.

(c) Device & Technical Information

• Device type, operating system, browser type, and usage analytics when you visit our website or use our app.

• Bluetooth device pairing information when you connect BLACKLYF audio or wearable products.

(d) Location Data

• Approximate or precise device location (if permissions are granted).
• Used for device pairing, connectivity features, and location-based personalization.

(e) Health & Fitness Data (via BLACKLYF wearables)

• Metrics such as steps, heart rate, sleep duration, and activity logs.

• Collected only when you connect your wearable to the BLACKLYF app.

(f) Communications

• Customer support messages, inquiries, and feedback shared with us.

 

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders.
• Provide, improve, and personalize our products and services.
• Enable app features such as fitness tracking, sleep monitoring, and notifications.
• Ensure Bluetooth connectivity and improve device performance.
• Provide customer support and respond to inquiries.
• Comply with legal and regulatory obligations.

 

3. Sharing & Disclosure

We do not sell or rent your personal, health, or location data to third parties.

We may share information with:

• Service providers (e.g., hosting, payment gateways, logistics) to operate our business.
• Regulators or legal authorities if required by law.

• Business partners only when you explicitly consent (e.g., syncing with third-party fitness apps).
  
  

4. Data Security

We implement industry-standard security measures, including encryption, secure storage, and access controls, to safeguard your information.

5. Your Rights & Choices

• Access & Correction: You can request access to your personal data and correct inaccuracies.
• Withdraw Permissions: You may disable location or health data collection in your device settings at any time.
• Delete Data: You may request deletion of your account or health data by contacting us at support@blacklyf.com.
• Opt-out of Marketing: You may unsubscribe from promotional emails at any time.
  
  

6. Cookies & Tracking (Website)

Our website uses cookies and similar technologies to improve user experience, measure performance, and enable features like cart saving. You can manage cookie preferences in your browser.

7. Children’s Privacy

Our products and services may be used by children, including minors under 18, particularly where our audio and wearable devices are purchased for family use.

• Parental Consent: We do not knowingly collect personal data from children under 13 without the consent and supervision of a parent or guardian.
• Data Collected: If a child uses a BLACKLYF wearable, we may collect basic health and fitness information (steps, sleep, activity, heart rate) to provide the core functionality of the product.
• Usage: This information is only shown to the child and their parent/guardian in the app. It is not shared or sold to third parties.
• Parental Controls: Parents/guardians may manage permissions, request access, or request deletion of their child’s data at any time by contacting us at support@blacklyf.com.
• Location Data: Location data is collected only if needed for device pairing and is not used to track children’s movements.
  
  

8. International Transfers

If you access our services from outside Uganda, your data may be transferred and processed in other countries where our servers or partners are located, under appropriate safeguards.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

BLACKLYF (Cannur Marketing Ltd.)

Plot 75A, Kimera Road, Ntinda, Kampala, Uganda
Email: info@blacklyf.com
Phone: +256744555511