Shipping Policy
This policy covers orders placed directly with BLACKLYF (Cannur Marketing Ltd).
Delivery within Uganda
Standard delivery is charged at the actual delivery cost across Uganda. From time to time, BLACKLYF runs promotions that offset this cost. From order confirmation, we deliver within the following timeframes:
- Kampala: Within 48 working hours.
- Elsewhere in Uganda: Within 72 working hours.
Working hours are counted during BLACKLYF’s fulfilment operations in Uganda, excluding public holidays and other times when those operations are closed.
International shipping
Contact info@blacklyf.com before ordering. We confirm whether we can ship to your destination, the fulfilment and delivery commitment for your order, shipping charges, and how applicable customs duties and taxes will be handled before you agree to proceed.
Delivery updates and issues
Please provide an accurate delivery address and a reachable phone number. We’ll share dispatch and tracking details where available. If we expect a delay or cannot fulfil your order, we’ll notify you before the agreed delivery period ends and explain the available options, including cancellation and any refund due under Ugandan law.
If your order is late, missing, damaged or incorrect, contact support@blacklyf.com or call +256 744 555 511 with your order number. See Returns & Cancellations for how to request help. Your statutory rights under Ugandan law, including the Electronic Transactions Act and the Sale of Goods and Supply of Services Act, apply.
Delivery data and privacy
We use your name, contact details, delivery address and relevant order details to fulfil your order and resolve delivery issues. We share only the information needed with delivery partners to arrange and complete delivery. We handle this information in accordance with Uganda’s Data Protection and Privacy Act and its Regulations, including applicable safeguards when personal data is processed outside Uganda.
See our Privacy Policy for details and how to exercise your data protection rights. You may also lodge a complaint with Uganda’s Personal Data Protection Office (PDPO).
